Our Privacy Policy
Effective Date: May 2026
At HopeWorks Counseling LLC, we value the trust you place in us. This policy outlines how we handle your personal information with care and respect as part of our commitment to your privacy.
Information We Collect
To provide you with the best care, we collect details you share with us voluntarily, such as:
- Your name and contact details (email and phone number)
- Details submitted through our online contact forms
- Information shared during scheduling or appointment requests
How We Use Your Information
We use your data to maintain a seamless experience for your wellness journey, specifically to:
- Respond to your questions and inquiries
- Manage and schedule your appointments
- Send helpful appointment reminders
- Communicate regarding administrative needs or services
- Improve our website to better serve our community
Text Messaging (SMS) Terms
When you provide your phone number and agree to receive texts, you consent to receive SMS communications from HopeWorks Counseling LLC. These may include:
- Reminders for upcoming sessions
- Scheduling updates and administrative notices
- Direct responses to your inquiries
Message frequency will vary based on your needs. Standard message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance.
Your Mobile Privacy
We honor your boundaries. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging opt-in data and consent information, which will not be shared with any third parties except as necessary to provide the messaging service itself.
Protecting Your Data
We maintain thoughtful administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access or misuse.
Outside Links
Our website may contain links to external sites. Please note that we are not responsible for the privacy practices or content of these third-party services.
Updates to This Policy
We may update this policy occasionally to reflect changes in our practice. Any revisions will be posted here with an updated effective date.
Website Use Disclaimer
Use of this website, contact forms, email communications, appointment requests, text messages, or other communications through this website does not establish a therapist-client relationship. A therapeutic relationship begins only after appropriate intake procedures have been completed and services have been formally initiated by HopeWorks Counseling, PLLC.
Emergency Notice
This website, email, contact forms, text messaging, and voicemail are not monitored continuously and should not be used for emergencies or urgent mental health concerns.
If you are experiencing a mental health emergency, having thoughts of harming yourself or someone else, or require immediate assistance:
• Call 911
• Go to your nearest emergency room
• Call or text 988, the Suicide & Crisis Lifeline
Notice of Privacy Practices
A complete Notice of Privacy Practices describing how medical information may be used and disclosed and how you can access that information is available through our client portal and upon request from our office.
Contact Information
HopeWorks Counseling, PLLC
3901 Fort Henry Drive
Kingsport, TN 37663
Phone: 888-333-2638
Website: https://www.hopeworkscounseling.com
Privacy Officer: Crysta Dunkerly, LCSW