Our Privacy Policy

Effective Date: August 27, 2026

At HopeWorks Counseling, LLC, we value the trust you place in us. This Privacy Policy explains how we collect, use, protect, and handle information provided through our website and related electronic communications. We are committed to treating your information with care, respect, and appropriate safeguards.

This Website Privacy Policy applies to information collected through the HopeWorks Counseling website, online contact forms, appointment-request forms, electronic communications, text messaging, and other website-related services. This policy is separate from our Notice of Privacy Practices, which describes how we use and disclose protected health information in connection with healthcare services.

Information We Collect

To provide information and support our services, we may collect information that you voluntarily provide to us, including:

Your name and contact information, including email address and phone number
Information submitted through our online contact forms
Information submitted through appointment or scheduling requests
Information you provide when communicating with us by email, text message, telephone, or other electronic means
Information necessary to respond to questions or administrative requests
Information you voluntarily provide regarding your interest in counseling services

Please do not submit highly sensitive or confidential health information through a general website contact form unless specifically instructed to do so.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website hosting, security, analytics, or other technology providers.

Depending on the services and settings used on our website, this information may include:

Internet Protocol (IP) address
Browser type and operating system
Device information
Pages viewed and website activity
Date and time of visits
Referring website or webpage
General information about how visitors interact with our website

We may use cookies, analytics tools, pixels, security technologies, or similar technologies to operate, secure, maintain, and improve our website and understand how visitors use it.

Some website features may not function properly if certain cookies or technologies are disabled.

How We Use Your Information

We use information we collect to maintain a helpful, secure, and efficient experience for individuals seeking information about HopeWorks Counseling and our services. This may include:

Responding to questions and inquiries
Managing and scheduling appointments
Responding to appointment requests
Sending appointment reminders
Communicating regarding administrative needs or services
Providing information about requested services
Maintaining and improving our website
Understanding website usage and improving website functionality
Protecting the security and integrity of our website and systems
Preventing fraud, misuse, unauthorized access, or other harmful activity
Complying with applicable legal and regulatory requirements

Website Forms and Appointment Requests

Information submitted through our website may be used to respond to your inquiry, contact you regarding requested services, or assist with scheduling.

Submitting a contact form or appointment request does not guarantee that an appointment will be scheduled.

Please do not use website contact forms, email, text messaging, or other electronic communications for emergencies or urgent mental-health concerns.

Text Messaging (SMS) Terms

When you provide your phone number and agree to receive text messages from HopeWorks Counseling, LLC, you consent to receive SMS communications related to your interactions with our practice.

These messages may include:

Reminders for upcoming sessions
Scheduling updates
Appointment-related communications
Administrative notices
Responses to your inquiries
Other service-related communications for which you have provided consent

Message frequency will vary based on your needs and interactions with the practice.

Message and data rates may apply.

You may opt out of promotional or other applicable SMS communications at any time by replying STOP. You may reply HELP for assistance.

Opting out of text messages may affect our ability to communicate with you through SMS, but you may still contact our office through other available communication methods.

Your Mobile Privacy

We respect the privacy of information associated with your mobile communications.

Mobile information, including text messaging opt-in data and consent information, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers when reasonably necessary to provide, operate, maintain, or support our messaging services, subject to applicable agreements and privacy requirements.

We do not sell your mobile information or SMS opt-in information for marketing purposes.

How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect information in our possession from unauthorized access, use, disclosure, alteration, or destruction.

Although we take reasonable steps to protect information, no website, electronic communication system, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, please use appropriate caution when sending information electronically.

Healthcare Information and HIPAA

If you become a client of HopeWorks Counseling, information collected or maintained as part of your healthcare services may constitute Protected Health Information (PHI) and may be subject to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Our Notice of Privacy Practices explains how we may use and disclose PHI, your privacy rights, and how you may exercise those rights.

Our Notice of Privacy Practices is available at:

www.HopeWorksCounseling.com/privacy

A paper copy is also available upon request from our office.

This Website Privacy Policy does not replace or modify our Notice of Privacy Practices.

Third-Party Services and Service Providers

We may use third-party companies and service providers to operate and support our website, scheduling, communications, security, analytics, hosting, payment, or other business functions.

These providers may process information on our behalf as necessary to provide their services.

We expect service providers handling information on our behalf to use appropriate safeguards and to comply with applicable contractual and legal requirements.

Outside Links

Our website may contain links to external websites, resources, or services operated by third parties.

These websites have their own privacy policies and terms of use. HopeWorks Counseling, LLC is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of external websites before providing them with personal information.

Children's Privacy

Our website is not intended to knowingly collect personal information from children through general website features without appropriate involvement of a parent, guardian, or other person authorized to provide consent when required by law.

When counseling services are requested for a minor, information is handled according to applicable laws, professional requirements, and HopeWorks Counseling policies.

Do Not Use This Website for Emergencies

This website, email, contact forms, text messaging, voicemail, and other electronic communications are not monitored continuously and should not be used for emergencies or urgent mental-health concerns.

If you are experiencing a medical or mental-health emergency, having thoughts of harming yourself or someone else, or require immediate assistance:

Call 911
Go to your nearest emergency room
Call or text 988 — Suicide & Crisis Lifeline

HopeWorks Counseling, LLC does not provide emergency or crisis services through the website, email, text messaging, or voicemail.

Website Use Disclaimer

Use of this website, contact forms, email communications, appointment requests, text messages, or other communications through this website does not establish a therapist-client relationship.

A therapeutic relationship begins only after appropriate intake procedures have been completed and services have been formally initiated by HopeWorks Counseling, LLC.

Submitting information through the website does not create an obligation for HopeWorks Counseling, LLC to provide services or establish a treatment relationship.

Notice of Privacy Practices

A complete Notice of Privacy Practices describing how medical information may be used and disclosed and how you can access that information is available at:

www.HopeWorksCounseling.com/privacy

A paper copy is also available upon request from our office.

The Notice of Privacy Practices contains additional information regarding patient rights, permitted uses and disclosures of protected health information, complaints, and other privacy protections applicable to healthcare services.

Your Choices

You may choose not to provide certain information through our website. However, doing so may prevent us from responding to an inquiry, contacting you about a requested appointment, or providing certain website-related services.

You may also choose whether to receive certain text messages when an opt-in is presented.

You may contact our office if you have questions about your communication preferences.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practice, website, technology, services, legal requirements, or privacy practices.

When we make changes, we will post the revised policy on this website and update the Effective Date above.

We encourage you to review this policy periodically to remain informed about how we handle information.

Contact Information

HopeWorks Counseling, LLC

3901 Fort Henry Drive
Kingsport, TN 37663

Phone: 888-333-2638

Website: www.HopeWorksCounseling.com

Privacy Officer: Crysta Dunkerly, LCSW

For questions about this Privacy Policy or how your information is handled, please contact our office using the information above.

Notice of Privacy Practices:
www.HopeWorksCounseling.com/privacy